1.4 Transfer Balance to SA's

Reference: Write Off Uncollectible Receivables Process Model - Page 1 for the business process diagram associated with this activity.

Group: Pre-Processing for Write Off Monitor

Actor/Role: CC&B

Description: CC&B determines if there are eligible SA's to transfer debt. With a Credit Balance, CC&B will first attempt to create an Adjustment to transfer debt to non-stopped, non-canceled SA's. If the SA is being written off has a Credit balance, CC&B attempts to transfer this balance to SAs in the same write-off debt class and account that have a debit balance The SAs are reviewed in order of SA Type payment priority. If a non-stopped service agreement is found, the credit balance is transferred in total and processing stops. If a stopped SA is found, enough of the credit balance is transferred to bring the balance to zero. If more credit is left, the next SA is processed. If the SA being written off has a Debit balance, this balance is transferred in its entirety to a Pending Start or Active SA that is linked to the same write-off debt class and account. If multiple such service agreements exist, the service agreement with the highest payment priority on its SA type is selected.

Process Names

•	WPM - The write-off monitor analyzes all accounts with finalized, unpaid service agreements.

Entities to Configure

•	Write Off Control

•	Adjustment Type

Available Algorithms

•	CI_WO_XFER (WO TRANSFER) - This write off event algorithm looks at all service agreements that are subject to write-off processing and attempts to transfer unpaid debt to other eligible Service Agreements for the Account.